What happens if I turn up late to a course? or fail to attend (no show policy?

Registration is required 15 minutes before the course starts to ensure the course begins on time.

If you turn up late, i.e. arrive within 15 minutes after the scheduled start time, you may be turned away and will need to contact us to arrange a date that suits us both.

If you arrive more than 15 minutes after the scheduled start time, you will be deemed a no-show and unable to receive a refund or a free rebooking.

What happens in the unlikely event I need a refund?

Please refer to the Allens’ refunds policy. We try to transfer to another date that suits you. If all else fails, we offer a full refund (less the small admin fee outside of course control) through our finance booking provider, STRIPE.

Where do I find your address, and how do I get there?

That is so easy for our home-based public courses in Crace. Just click here on our How to get to Crace page and scroll down to get directions by Car or by Bus (bus number 23).

At what times do you start the first aid courses?

Our public courses for Canberra first aid locations at our home business in Crace, Gungahlin generally start at 8:00 AM, 10:00 AM, or 3:00 PM, and you can check exact availability by clicking through to our external booking calendar. We also offer private bookings outside these times, usually on Wednesdays or Thursdays, and we’re happy to travel to your location for your convenience. If you’d like to arrange a private session, get in touch — we’d love to help!

What should I bring to my first aid or CPR course?

Please bring a smartphone/tablet/laptop; photo ID, wear comfortable clothing, and if possible, bring a water bottle and a smile! We provide all necessary training equipment, including manikins and first aid supplies. If you're completing the online theory first, don’t forget to complete this first before attending the fun practicals.

How do I get my first aid certificate?

Once you've completed both your online learning (if applicable) and the face-to-face assessment, your certificate will be available to download as many times as you want so you can send it to your business, or better yet, frame it at home!!

When should I arrive before a first aid course?

We recommend arriving 10 to 15 minutes before your scheduled course start time to allow time for sign-in and a friendly welcome. Our public classes generally begin at 8:00 am, 10:00 am, or 3:00 pm (check your booking confirmation). Arriving early helps us start on time and ensures you get the most out of your session. We also go through the necessary mentions about restroom facilities and evacuation procedures, and answer any questions from any of the pre-course online learning