Canberra First Aid Refunds with Gungahlia

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Refunds of all or part of fees may be available, subject to compliance with the following.

Gungahlia will allow cancellation by students or clients within seven days of the course commencement and will provide a refund under the following circumstances: - personal trauma such as (serious accident, illness, severe hardship as a result of loss of employment, loss of a family member) - 

Cancellation, of course, by Gungahlia

• If an online student registers and receives training material, subsequently changes their mind or cannot do the course and returns it within 28 days of the course commencement, they are entitled to a refund minus an administration fee of $50.00. 

The student must apply in writing to Gungahlia to cancel the enrolment and request a refund, minus any administration fee.  If a refund applies, refunds will be paid within 14 days of the claim for a refund.  

 Guidelines for refunds - withdrawal from the course less than 4 weeks before the course, the following will apply:   

Reason: Withdrawal at least 1 week before the agreed start date?  

Amount refunded: Full refund minus admin processing fee of $50

Reason: Withdrawal at 3-6 days before the agreed start date  

Amount refunded: 50% refund (course handling /student contribution fee retained by gungahlia) or held in credit. 

Reason: Withdrawal at 1-2 days before the agreed start date 

Amount refunded: No refund 

Reason: Failure of course 

Amount refunded: No refund 

Reason: Withdrawal on the agreed start date unless there are extenuating circumstances. 

Amount refunded: No refund  

Reason: Withdrawal from a course without written notice in advance to Gungahlia. 

Amount refunded: No refund 

Reason: Withdrawal after the agreed start date unless there are extenuating circumstances 

Amount refunded: No refund  

Reason: Leaving before finalizing the course/competency/module unless they can provide a medical certificate or show extreme personal hardship.  In this instance, students may re-schedule a course within one month of the course date. 

Amount refunded: No refund 

Reason: Serious and proven plagiarism, cheating or collusion resulting in dismissal from the course 

Amount refunded: No refund 

Reason: Serious breach of the code of conduct involving law-breaking 

Amount refunded: No refund 

Reason: The course was withdrawn by Gungahlia 

Amount refunded: Full refund